Refund & Cancellation Policy
Last Updated: September 2026
This Refund & Cancellation Policy applies to services purchased from Estlham Technology Solutions SP LLC-FZ through our website or through an approved quotation or invoice.Because we primarily provide professional, digital, consultancy, and technology-related services, refund eligibility depends on the status of the service at the time a cancellation request is received.
1. Cancellation Before Service Commencement
A customer may request cancellation before work on the purchased service has started.If the service has not yet commenced, the customer may be eligible for a full refund, subject to any non-refundable third-party charges or transaction costs already incurred
.2. Cancellation After Service Commencement
Once work has started, any refund will be assessed based on the portion of the service already completed.Where applicable, Estlham Technology Solutions may deduct the value of work already performed before processing any remaining refundable amount.
3. Completed Services
Once a service has been fully delivered or completed, the payment is generally non-refundable.This includes completed consultancy sessions, technical reviews, advisory services, reports, configuration work, and other digital or professional services that have already been provided.
4. Consultation Sessions
Scheduled consultation sessions may be cancelled or rescheduled by contacting us in advance.Where a customer fails to attend a confirmed appointment without prior notice, the session may be considered delivered and may not be eligible for a refund.
5. Customer-Requested Changes
Changes requested by the customer after work has started may result in additional charges or revised delivery timelines.A refund will not normally be issued solely because the customer changes their requirements after commencement of the service.
6. Service Not Delivered
If Estlham Technology Solutions is unable to provide a paid service, the customer will be entitled to either: A replacement or alternative service of equivalent value, subject to agreement; or A refund of the amount paid for the undelivered service.
7. Third-Party Costs
Certain services may involve third-party costs such as software licences, hosting, domain registration, subscriptions, platform fees, or external service providers.Once such third-party charges have been incurred on behalf of the customer, they may be non-refundable.
8. Refund Requests
Refund or cancellation requests must be submitted by email to:info@estlham.comThe request should include: Customer name Order or invoice reference Service purchased Reason for cancellation or refund request
9. Refund Processing
Approved refunds will be processed using an appropriate available refund method.Processing times may vary depending on the payment method, bank, or payment service provider.
10. Disputes and Review
If a customer believes that a service has not been provided according to the agreed scope, they should contact us first so that we can review the matter and attempt to resolve it fairly.
11. Policy Changes
Estlham Technology Solutions may update this Refund & Cancellation Policy from time to time.Any revised version will be effective once published on this website.
12. Contact Us
Estlham Technology Solutions SP LLC-FZ
United Arab Emirates
Email: info@estlham.com
Website: https://estlham.com