اخر تحديث ايلول 2026
Welcome to Estlham Technology Solutions. These Terms & Conditions govern the use of our website and the purchase or use of our technology consultancy and related services.
By accessing this website or purchasing a service, you agree to these Terms & Conditions.
1. Company Information
Estlham Technology Solutions SP LLC-FZ
United Arab Emirates
Website: https://estlham.com
Email: info@estlham.com
2. Our Services
Estlham Technology Solutions provides professional technology-related services, which may include:
- IT consultancy
- Digital transformation consultancy
- Business technology solutions
- Website and e-commerce consultancy
- Systems and software consultancy
- Process automation advisory
- Technical project support
- Digital operations support
The exact scope, price, and delivery period of each service will be stated on the relevant service page, quotation, invoice, or written agreement.
3. Orders and Service Requests
By placing an order, the customer confirms that all information provided is accurate and complete.
We reserve the right to request additional information before commencing a service where necessary to properly understand the customer’s requirements.
An order is considered accepted once it has been confirmed by Estlham Technology Solutions.
4. Pricing and Payment
All prices displayed on the website are shown in UAE Dirhams (AED) unless otherwise stated.
Customers are responsible for reviewing the service description and price before completing an order.
Services may require full or partial payment before work begins.
Any applicable taxes or government charges may be added where required by law.
5. Service Delivery
Services are primarily delivered digitally or remotely unless otherwise agreed.
Delivery timelines vary according to the service purchased and the complexity of the customer’s requirements.
Further information is available in our سياسة توصيل الخدمة.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information and requirements
- Providing required files, documents, credentials, or approvals where applicable
- Responding within a reasonable period to requests for clarification
- Reviewing delivered work within the agreed review period
Delays caused by missing information or delayed customer responses may affect the agreed delivery date.
7. Cancellations and Refunds
Cancellations and refund requests are handled according to our سياسة الاسترجاع والالغاء.
Customers should review this policy before purchasing any service.
8. Intellectual Property
Unless otherwise agreed in writing, Estlham Technology Solutions retains ownership of its internal methods, templates, processes, know-how, tools, and reusable technical materials.
Where a service includes a specific deliverable created for the customer, ownership or usage rights will be determined by the agreed scope of service.
Third-party software, platforms, licences, trademarks, and intellectual property remain the property of their respective owners.
9. Confidentiality
We will take reasonable measures to maintain the confidentiality of non-public customer information provided in connection with a service.
Customers are also expected to treat any confidential business or technical information provided by Estlham Technology Solutions appropriately.
10. Third-Party Services
Some services may involve or recommend third-party software, hosting providers, platforms, applications, or other technology services.
We are not responsible for outages, changes, pricing, policies, or performance of third-party providers.
Customers remain responsible for complying with the terms and conditions of any third-party service they choose to use.
11. Limitation of Liability
Estlham Technology Solutions will provide its services with reasonable professional care.
However, we do not guarantee that any technology solution will be completely uninterrupted, error-free, or suitable for every possible purpose.
To the extent permitted by applicable law, Estlham Technology Solutions will not be liable for indirect, incidental, or consequential losses resulting from the use of our website or services.
12. Website Use
Users must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Introduce malicious software or harmful code
- Copy or misuse website content without permission
We may restrict access where misuse or suspicious activity is identified.
13. Privacy
The collection and use of personal information is governed by our سياسة الخصوصية.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any revised version will become effective once published on this website.
15. Governing Law
These Terms & Conditions are governed by the applicable laws and regulations of the United Arab Emirates.
Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the competent authorities or courts in the UAE.
16. Contact Us
For questions regarding these Terms & Conditions, please contact:
Estlham Technology Solutions SP LLC-FZ
Email: info@estlham.com
Website: https://estlham.com